30-DAY MONEY BACK GUARANTEE
Return Requirements for Tools
Iím so confident that you will thoroughly enjoy your Festool tools, that I offer a 30-day money back guarantee. If you are not completely satisfied, you can return your Festool tool within 30 days of your purchase for any reason; no questions asked and no restocking fee. All that you need do is contact me first toll-free 1-866-FESTOOL (337-8665) to let me know itís coming and so I can get you a Return Merchandise Authorization (RMA) number.
Shipping for returned tools is at customerís expense. I strongly recommend that you insure all items for full value (UPS automatically and at no charge, insures each package up to $100.00). Using a method of shipping that allows you to get proof of delivery is also recommended as we cannot be held responsible for damage or loss that occurs in transit.
Return Requirements for Accessories and Consumables
Used accessories and consumables are not covered under Festoolís 30-day warranty. If an item is defective, let me know and it can be exchanged or replaced. New/unused accessories and consumables can be returned within 30 days of purchase, but also require an RMA so please call me prior to shipping your return. All returned items must be in original condition with all tags attached and in original packaging along with a copy of the invoice.
Customers are responsible for all shipping expenses associated with returning non-tool items. Any error in shipping address requiring a UPS redirect or change in address will be at the customer's expense.
A refund or credit will be issued only after the product is received and checked. Prior to sending your return, please give me a call at the above number.
Send item/items to:
Hanser Fulfillment Group
Attn: Returns - Ken B.
3015 Kustom Dr.
Hebron, KY 41048