“Thanks for your great customer service. I am an HVAC, & Electrical contractor, not even close to a carpenter. And would never look for high end tools that are not directly related to my trades. I saw a You Tube Video that Ron did and bought his plans. In his set of plans there are links to where he buys things. He explained that he only buys his Festools from you. If your service is good enough for a successful professional carpenter, then you are more than adequate for my entry level skill set. Please blame Ron for my new addiction to Festools, and you, sir, are my dealer. Which is a burden you have to bear. I will be emailing and calling repeatedly, likely after my busy summer season has passed, to ask questions and get advice on products and methods. ”
— David V

“Thank you for all the help and advice. I'm pretty excited to begin my first foray into the Festool system, and glad I was able to do so through your store. Many forums including FOG regard you and your company very highly.”
— David C, MA

“I love my Festools. I cannot believe it took me so long to "find" them. Various places on the web said you are the go-to-guy/Festool supplier. I would have to agree.”
— Dave R, CA

“Thanks Bob! I heard about you on Sawmill Creek. Lots of great reviews. Thanks for the quick response to my order.”
— Julie M, IL

“Bob, Thanks for the delivery of the sandpaper. A small order of only two boxes of sandpaper BUT you went out of your way for me to make sure it was the right kind and shipped out asap. I received it on Saturday. I really appreciate it. Goodbye Woodcraft.......Hello Bob (i mean it, and I have a big wish list.)”
— Colyn, KY

“Thanks so much for your prompt customer service and care regarding my order ... Have a great weekend and hope to hear back from you soon, and sorry to sound like broken record but I can’t thank you enough again!”
— Anthony P, NY

“I want to give a Thank You to Bob Marino for the great service and very quick delivery. Placed order Mon afternoon and received order about an hour ago! Thanks Bob and terrific job.”
— Robin M, IL

“I've ordered a few things from him, always delivered on time and he's definitely spent is share of time helping me with purchases. But this last one was exceptional. I ordered a MFT/3 from him back in December, and hadn't had a chance to unbox it until last week. Found out the miter fence wasn't packed with the kit and was a bit worried b/c I lagged on checking for so long, but one call to Bob the next morning and I had my fence 2 days later! Fantastic! Bob, I tip my cap to you.”
— Justin, SC

“Had the very same experience with the missing miter fence, and Bob shipped it to me ASAP. His advice and service have been wonderful.”
— Dick T, NY State

“I order clear across the United States because of Bob's impeccable record of service. Once you have the real thing - there is no substitute.”
— Brent B, WA

“Thanks again for your wonderful service, I hope you are selling the hell out of Festool. You should be their #1 guy.”
— Victor C., CA

“Bob has always had a well deserved reputation for providing outstanding customer service. However, this went way beyond the call of duty. To me, it just proves the point that once you find a good thing, you stick with it. Hopefully, there will be additional Festool purchases in my future. If so, they will all be through Bob.”
— Jack H., NJ

“I will put it this way. Bob has been so nice to me that I would go out of my way just to buy a Festool tool just to deal with Bob again.”
— Paul C.

“I have bought almost every tool Festool makes. I have been trying to imagine how Bob Marino could have been more helpful, and I can't.”
— Ed M.